Modern business services

The capital of Małopolska is a hub of modern business services. Many global corporations locate their service centers here due to attractive business conditions. Krakow has remained for years the national leader in terms of employment in this sector.

Polish and foreign BPO, SSC/GBS, IT and R&D service centers employ over 400,000 people in Poland. Among the 11 largest business service centers, Krakow remains the leader in terms of:

  • Employment volume in business service centers
  • Availability of highly qualified staff
  • Quality of local universities
  • Availability of modern office space
  • Communication of the city with the airport

Data regarding the service sector in Krakow (Q1 2022):

  • 261 BPO, SSC/GBS, IT and R&D service centers
  • 41 BPO, SSC/GBS, IT, R&D service centers employing at least 500 people
  • 26 BPO, SSC/GBS, IT, R&D service centers employing at least 1,000 people
  • 5 new centers established in 2021 and 2022
  • 7 thousand employees – 23.2% of total employment in the modern business services sector in Poland
  • 2% is the cumulative increase in employment in the sector (CAGR) in 2017-2022 (31.4 thousand people, of whom 26.9 thousand in foreign centers)
  • Foreign investors accounted for 82.6% of jobs in the sector and managed 68.6% of the total number of business service centers in Poland

Types of centers operating in Krakow and their share by employment:

  • SSC/GBS – 46.6% (43,000)
  • BPO – 20.6% (19,000)
  • IT – 19.3% (17,900)
  • R&D – 12.4 (11,500)
  • Hybrid – 1.1%

The largest companies in the sector in Krakow:

ABB / Accenture Operations / ALK-Abelló / Amway Business Centre Europe / Aon / Aptiv / Arrow Services / Brown Brothers Harriman / Capgemini Business Services / Capgemini Cloud Infrastructure Services / Capita / CISCO / Dyson / GlobalLogic / Hays Poland Centre of Excellence/ HEINEKEN Global Shared Services / Hitachi Vantara / HSBC Service Delivery / IBM BTO / IBM Software Lab / innogy / intive / IT Kontrakt / Jacobs /Lufthansa Global Business Services / Luxoft / Majorel / Motorola Solutions Systems / PMI SCE / QVC Poland Global Services / RELATIVITY / Sabre / Shell/ Sii / SpyroSoft / State Street Bank International / Teleperformance Polska / Tieto / TTEC Europe / Tyrens / UBS Business Solutions Poland / Westinghouse

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