250 new people, including 100 newly created jobs, have joined for the first four months of this year, according to Shell. In total, the centre already employs over 4 100 specialists.

The tasks of the centre have been joined by activities supporting the development of a network of petrol stations around the world. In addition, Shell is carrying out global projects in Kraków in the field of analysis of technical exploratory data. Despite the coronavirus epidemic, the centre is recruiting new people, it was emphasised.

The team of the centre in Kraków has exceeded 4,100 specialists, strengthening its position as the key employer in Małopolska. From the beginning of 2020 to the end of April 250 people joined Shell Business Operations. As a result, the centre created nearly 100 new high-class jobs this year (net employment growth), according to the announcement.

"The coronavirus pandemic is a major organizational and business challenge for all employers and employees. At the same time, however, in the business operations sector, we observe great mobilization and efficiency in adapting to changes enforced by the pandemic. 2020 brought further new tasks and areas of development for our Kraków centre. We continue on this path despite new circumstances. 80 of the newly hired specialists joined us already in the second quarter of this year. Recruitment takes place in a remote model, as well as the implementation of new employees into work". - Agnieszka Pocztowska, CEO of Shell Business Operations Kraków said, quoted in the announcement.

Currently the centre is recruiting for the positions of, among others, specialists in tax, data management, business analytics, purchasing and marketing.

The Shell Business Operations Kraków team has been working remotely since mid-March - over 95% of its staff have switched to this model. Offices in the Shell Energy Campus remain open to meet critical business needs, while maintaining strict sanitary conditions. The transition to the new working conditions has ensured that the centre has maintained full liquidity and continuity of processes.

Shell is currently developing its Technical Asset Operations division in Kraków, a unit unique in Poland and Europe. It supports oil and gas production processes, including the management of technical exploratory data. Experts are also responsible for preparing and monitoring the consumption of equipment supporting the operation of refineries, platforms and turbines. The team includes, among others, geologists, geophysicists, petrophysicists, machine mechanics or data visualisation specialists, combining IT and engineering competences. They play key roles in increasing the efficiency and safety of mining processes in the United States, England, Norway, Scotland, the Netherlands, Asia or Africa, among others.

In 2020 Shell Business Operations Kraków launched the development of a new Retail division, a business line supporting the development of the company's fuel network globally and the sale of products at stations. The team's task is also to improve the experience of the network's customers. The new team will include specialists from the Customer Experience, CRM and Digital areas. Experienced experts at the senior and managerial level will be sought after. The centre is also developing the Creative Solutions department, which acts as an internal creative agency within the global structures of Shell. Its team is responsible for the creation of a wide range of creative projects, used internationally, including integrated campaigns, digital content, social media and presentations.

The company employs over 700 foreigners in the capital of Małopolska, representing over 50 nationalities, and business projects are carried out in 20 languages. The team in Kraków includes over 30 people with a disability certificate. Diversity issues are also visible in the centre's managerial structure - as many as 67% of people holding managerial positions in Shell in Kraków are women, summarised.

Shell Business Operations Kraków is one of Shell's 5 operational centres worldwide. It supports the company's operations in such areas as finance, reporting, customer service, logistics, purchasing, communication and marketing. Thanks to its development, Poland has achieved the position of the third largest Shell market in Europe in terms of employment.

The Dutch-British concern Shell is the largest fuel company in the world. It has been present in Poland since 1992 and is the fourth largest fuel station operator - at the end of 2019 the company managed a network of 414 stations, including 357 own, 43 partner and 14 automatic stations.



Małopolska Marr Krakow Technology Park